With Our Powers Combined
Palm had a magnificent idea with what it’s calling Synergy, and honestly, it’s probably missing 10% polish to make it perfect. Synergy is the other feature that Apple needs to add to the iPhone pronto.
The concept of Synergy is ridiculously simple and completely possible given today’s technologies, yet no one, including Apple, has attempted to do it. Point the Pre at your Facebook, Gmail and local address books and it’ll not only sync with all of them, but combine identical entries to avoid making duplicates.
The Pre grabs my contacts/calendars from all of these accounts and stores them in my phone, eliminating duplicates and updates them automatically as changes are made. Please, yes.
My Facebook entry for Michael Andrawes is coupled with my local address book entry for Michael Andrawes so I only have a single Michael Andrawes on my phone, with all of his contact information.
It just works. Yep, I just said that about a product that wasn’t made by Apple.
Facebook and Gmail syncing works wirelessly. Update a Gmail contact on your phone and it updates in your Google account, and vice versa. Even more useful is the fact that your Facebook contacts essentially manage their own contact info. If they change their address or phone number on their profile, it gets updated in your phone - you don’t even have to do anything.
I didn't have to input a single piece of information for Manveer, his Facebook profile gave the Pre everything it needed to know
In fact, Palm doesn’t even want you to sync with your desktop after the first time. It suggests that you choose to sync with either Palm’s own online service or Google, that way you don’t have to worry about having your phone connected to your computer all of the time to sync address book changes. It’s freakin cool and it’s how a web enabled device should work, over the web, not over a USB cable. A self updating phone; next stop, Skynet.
There are, of course, issues with the system. Currently there’s no way to specify which Facebook friends to sync, so if you enable Facebook syncing you get everyone currently on your Facebook friends list. Finally! Punishment for those who simply seek to inflate their friend counts on social networking sites. It’s an easy fix of course, Palm should offer customization options for the import which I’m very confident it will if Palm plans on actually seeing the Pre through.
I also have no idea how long it takes changes to get reflected on the Pre. Facebook syncing appears to take over a day for changes to propagate, while Google syncing seems to work much faster.
The more bothersome issue to me (yeah sure, lots of Facebook contacts in my phone, that’s why they made the fast flick gesture) is that Synergy currently won’t combine AIM names with address book entries.
Using Michael Andrawes as an example again, I now have two entries for Michael Andrawes in my Pre’s address book - one for his AIM contact and one for the rest of his contact information. Great.
I have to go in and manually add his AIM name to his main contact to make that work properly.
Despite its shortcomings, Synergy is sweet and worth every last bit of praise Palm has earned since the Pre was announced. To out-innovate Apple like this deserves a commendation. If Palm can fix the system in 3 months I’ll be more than happy but even today it’s a plus.
Wireless Backups Too?
Oh, oh! Not only does the Pre keep your contacts synced wirelessly and automatically with Google/Facebook/Palm, your phone will automatically back itself up daily. Should your phone die or need replacing, you can restore from one of these online backups. Palm also supports wiping your device remotely just like the new iPhone OS 3.0.
The last thing you can update wirelessly is the phone itself. New OS releases are delivered to the phone, wirelessly. It will also seamlessly download any available updates in the background over the course of multiple days, while your phone is idle, to avoid interrupting your user experience. How very thoughtful.
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Griswold - Friday, June 19, 2009 - link
"Multitasking has been done by many smartphones before the Pre or iPhone, but no one has done it as smooth and as Apple-like as Palm."We're in the 3rd generation of iphones now and they still cant multitask. If palm does it perfectly, calling it "apple-like" is certainly inappropriate. Palms Pre is now the yardstick for multitasking on the mobile sector. Credit where credit is due, please.
Anand Lal Shimpi - Friday, June 19, 2009 - link
I meant it in a flattering way. That sort of praise is normally reserved for Apple; bestowing it upon Palm, not traditionally a recipient of such praise was intended to be an honor :-PTake care,
Anand
Johnmcl7 - Friday, June 19, 2009 - link
"Shame on Nokia, Motorola and the established cell phone industry for failing to do what it took Palm two years to do."Ok, so this point is made followed by compliments for multitasking and the cloud syncing however Nokia have had a similar multitasking system implemented in S60 for years (hold the app button to get a list of all apps and change to them as you want). Background apps can have their own data connections without interfering with each other and if you do push them too far the phone will warn you it's running low on memory. I find it strange that the lack of multitasking which is really a requisite for a smartphone has been so overlooked with the Iphone. Nokia's Ovi product lets you sync your system remotely or you can hook your contacts directly into the likes of Facebook with the latest version of S60.
While Nokia lack the flash of other companies however Apple still cannot match the featureset of the S60 phones that were out before the Iphone 2G and I find their core features to be extremely strong particularly signal reception - the 5800 can hold onto a signal where no other phone can which makes it considerably more useful given it is a phone after all.
Anand Lal Shimpi - Friday, June 19, 2009 - link
While Nokia has done a great job adding features to its phones over the years, on the UI side the innovation just hasn't been there. Both Apple and Palm deliver far more usable, simple and smooth UIs on their smart phones than I've seen from anyone else.If your cellphone UI has never bothered you then Nokia more than delivers capable handsets, however I believe (and I feel that a significant portion of the high end smartphone market agrees) that it's only been since the iPhone that we've seen real attention paid towards improving UI and user experience on these phones. Palm does a wonderful job of carrying the torch for the next leg imho.
Take care,
Anand
Connoisseur - Friday, June 19, 2009 - link
I totally agree. Everyone keeps harping on this article regarding the "features" and how they've been available for a long time in other phones. The feature-set aside, these phones just offer a level of smoothness and ease of use in the UI that 90% of the population is wowed about. Sure my old Treo offered a lot of functionality but it took an Apple to take the key components and make it such a pleasure to use.jmaine - Saturday, June 20, 2009 - link
Please define "genuine smartphone". Enlighten us to what the iPhone cannot do (and do well) that a Nokia smartphone would be a better choice for the masses? I switched to an iPhone after years of using Nokia, Motorola, Sony, Samsung and Blackberry phones. I even have a Treo 750 from work right now and I absolute hate it and all the former phones I've used and constantly switched between.TheProf, Connoisseur and Anand hit the nail on the head. It's the interface and usability, not the features that make a smart phone a commercial success. You can have a 12 megapixel phone with an OLED display, but with horrible software, support and application support. It will fail despite the strength of its hardware.
I've been reading a lot about the Palm Pre's problems since launch - overheating, poor battery life, and software crashes. Don't forget that a smart phone's function is to be a phone first, and everything else after. If you can't use its features without affecting it's essential functionality as a phone, it's a failure.
Johnmcl7 - Friday, June 19, 2009 - link
I don't see the point in having a fancy UI if there's nothing underneath it, I expect a lot of functionality from a smartphone (otherwise I would use a normal phone) and Apple still seems to be far behind where Nokia were years before. If you want a fashion phone then yes, a fancy UI is definitely a desirable feature.Also, I still fail to see why you 'shame' Nokia then praise Palm for a system which Nokia have had for many years.
Anand Lal Shimpi - Friday, June 19, 2009 - link
I believe that the iPhone and Pre do offer much more than a fancy UI, I believe they offer a good balance of features and good interface. Not holding phone makers to a high standard when it comes to UI is how we ended up in this mess in the first place, I don't believe now is the time to go back to our old ways.I'm not shaming Nokia for its multitasking support, I'm shaming Nokia for not producing a comparable Pre-like or iPhone-like UI in the years since the original iPhone's release. In my mind it should have been Nokia and Motorola who built the first iPhone, they had the experience; for Apple to come in and build such a successful smartphone indicates that there's something wrong with the way the established makers approach phone designs.
Take care,
Anand
Johnmcl7 - Friday, June 19, 2009 - link
That's because Nokia make genuine smartphones, not devices pretending to be smartphones just because they have a fancier interface - on the initial Iphone release it was missing features even standard phones had (such as proper bluetooth support). I honestly don't know how a phone as basic as the Iphone gets such a free ride on what is supposed to be a tech site - it's very slowly getting there but to me a device without multitasking cannot be considered a smartphone as that severely limits the device.Even on media features Nokia had Apple beaten hands down and still do in some areas, I'm waiting for the next release in the drip feed series of Iphones which will have a decent camera as at the moment they seem to be around three years behind on that front.
Overall I just much prefer Nokia's approach to a mobile phone - pack as many features into a phone to make it a powerful device rather than Apple's approach of putting at little as possible to force people to upgrade constantly. I guess I'll never understand how tech sites can get so wowed by an interface they can completely overlook the lack of any substance underneath it.
Samus - Saturday, June 20, 2009 - link
Yea... Nokia's smartphones are 'true' smartphones. Thats why Blackberry and Apple outsell Nokia smartphones like 50:1.Nokia makes sturdy dependable phones, but their IU has the elegence of a VW Golf dashboard. Boring. Boring. Boring.