This process is standard when brands get bought. You keep the original brand around for a while to not confuse customers and then slowly integrate the brand into your own, continually informing your customers of the change.
That is a good but not really correct way of making such advertising as can be seen from the example of the websites that are showing completely the same direction and the given information https://goodpokemon.com
The new OCZ/Toshiba has an excellent RMA process. I've unfortunately, recently, had to use it. An ARC100 started getting SMART errors so I moved all my data off it to a spare X25-M I had lying around and contacted their support.
They actually offer free advanced replacement. That means they mail you a new drive first. I said sure, even though I didn't need the drive ASAP, and it arrived FedEx next day air with a prepaid return label. I couldn't believe this level of support in the consumer space involving an $80 SSD...
It's a stark contrast to the old OCZ I'll tell you that. Man did OCZ suck. Their SSD's sucked and their support sucked. I remember when Anand interviewed the CEO and said he should ditch the OCZ name because it had such a bad reputation, and now look, Toshiba is effectively finally doing this.
Speaking about thosiba , do they have any 3D nand consumer devices on the market? Weren't they taking about 6TB drives in 2016, all enterprise i guess?
Actually OCZ's support forums and staff were amongst the best I've ever seen. They bent over backwards twice to resolve my issues...when they couldn't fix my problem, the shipped me a free upgrade to something that'd work for me. Their support forum was also a big enthusiast community with lotsa folks willing to help...not just staff. Ocz's bad rap came from piss poor validation resources with the new Sandforce controllers...they paid a HUGE price and penalty for being the first to market with the latest and greatest controller(s)...Sandforce used the hell out of them. It took Intel stepping in before they finally straightened out SF's firmware.
My DDR2-1066 OCZ RAM crapped out after a couple of years and they wouldn't honor the "lifetime warranty". I never overvolted it or anything like that, didn't even overclock it past the rated speed. Good riddance OCZ.
Hi fanofanand, As this is my first post on this article please allow me to identify myself as a Toshiba America Electronic Components (TAEC) representative. Thank you for your comment and I’m sorry to hear that you had an issue with the OCZ DDR2-1066 RAM. Reliability is a key area of focus at TAEC. We understand how you feel and hope that one day we will have the opportunity to demonstrate the reliability of our current products. Thank you again for your feedback.
Any information on their plans with controllers? The Barefoot 3 that made it into the ARC100 has been quite pleasant day-to-day (though my only other experience was with a Sandforce) and was hoping to hear confirmation that OCZ is still working on controllers.
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11 Comments
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Ninhalem - Wednesday, May 25, 2016 - link
This process is standard when brands get bought. You keep the original brand around for a while to not confuse customers and then slowly integrate the brand into your own, continually informing your customers of the change.Carolynsa - Monday, August 15, 2016 - link
That is a good but not really correct way of making such advertising as can be seen from the example of the websites that are showing completely the same direction and the given information https://goodpokemon.comChaitanya - Wednesday, May 25, 2016 - link
I hope toshiba improves after sales support, Ocz was quite notorious for lack of customer support.Samus - Wednesday, May 25, 2016 - link
The new OCZ/Toshiba has an excellent RMA process. I've unfortunately, recently, had to use it. An ARC100 started getting SMART errors so I moved all my data off it to a spare X25-M I had lying around and contacted their support.They actually offer free advanced replacement. That means they mail you a new drive first. I said sure, even though I didn't need the drive ASAP, and it arrived FedEx next day air with a prepaid return label. I couldn't believe this level of support in the consumer space involving an $80 SSD...
It's a stark contrast to the old OCZ I'll tell you that. Man did OCZ suck. Their SSD's sucked and their support sucked. I remember when Anand interviewed the CEO and said he should ditch the OCZ name because it had such a bad reputation, and now look, Toshiba is effectively finally doing this.
plopke - Wednesday, May 25, 2016 - link
Speaking about thosiba , do they have any 3D nand consumer devices on the market? Weren't they taking about 6TB drives in 2016, all enterprise i guess?Zaxx420 - Wednesday, May 25, 2016 - link
Actually OCZ's support forums and staff were amongst the best I've ever seen. They bent over backwards twice to resolve my issues...when they couldn't fix my problem, the shipped me a free upgrade to something that'd work for me. Their support forum was also a big enthusiast community with lotsa folks willing to help...not just staff. Ocz's bad rap came from piss poor validation resources with the new Sandforce controllers...they paid a HUGE price and penalty for being the first to market with the latest and greatest controller(s)...Sandforce used the hell out of them. It took Intel stepping in before they finally straightened out SF's firmware.fanofanand - Wednesday, May 25, 2016 - link
My DDR2-1066 OCZ RAM crapped out after a couple of years and they wouldn't honor the "lifetime warranty". I never overvolted it or anything like that, didn't even overclock it past the rated speed. Good riddance OCZ.ocztaec - Friday, June 3, 2016 - link
Hi fanofanand,As this is my first post on this article please allow me to identify myself as a Toshiba America Electronic Components (TAEC) representative. Thank you for your comment and I’m sorry to hear that you had an issue with the OCZ DDR2-1066 RAM. Reliability is a key area of focus at TAEC. We understand how you feel and hope that one day we will have the opportunity to demonstrate the reliability of our current products. Thank you again for your feedback.
Murloc - Wednesday, May 25, 2016 - link
I'm not sure what advantage using the OCZ brand can bring to Toshiba, Toshiba is a brand with a better reputation.danb298 - Thursday, May 26, 2016 - link
I'm not sure I would buy an OCZ branded product again. Was badly burned by failing Vertex 2's and failing customer support :(lmcd - Friday, May 27, 2016 - link
Any information on their plans with controllers? The Barefoot 3 that made it into the ARC100 has been quite pleasant day-to-day (though my only other experience was with a Sandforce) and was hoping to hear confirmation that OCZ is still working on controllers.